14-Day Policy

You have 14 days from the date of receiving your item to request a return or exchange.

Eligibility

To be eligible for a return or exchange, your item must be:

  • Unused, unworn, and in original condition
  • With all tags attached
  • In its original packaging
  • Accompanied by proof of purchase (e.g., order number or receipt)

How to Initiate a Return or Exchange

  1. Contact us at [email protected] with your order number and the reason for your request.
  2. We will review your request within 2 business days and provide you with the return address and further instructions.
  3. For exchanges, please specify the desired size or color. We will ship the replacement at no additional shipping cost (you only pay for shipping once on the original order).
  4. Returns or exchanges sent without prior approval will not be accepted.

Refund Processing

  • Once we receive and inspect your return, we will process your refund within 5–7 business days.
  • The refund will be issued to your original payment method. You will receive a confirmation email once the refund is complete.
  • Original shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

Return Shipping Costs

  • Return shipping is paid by the customer, except in cases where the return is due to our error (we will provide a prepaid return label).
  • For exchanges, we cover the return shipping cost.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Intimate items for hygiene reasons, if the seal is broken
  • Customized or altered items
  • Items marked as “Final Sale” or “Clearance” (clearly noted on the product page)

Damaged, Defective, or Wrong Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately at [email protected] with your order number and photos. We will arrange a replacement or full refund at no cost to you, including return shipping.

Late or Missing Returns

If you have shipped your return and we have not confirmed receipt within 14 days, please contact us with the tracking number. We will investigate and resolve the issue promptly.

Questions?

If anything is unclear or your situation doesn’t fit what’s described above, feel free to reach out to us at [email protected]. We’re happy to help.Return & Exchange Policy – Oxiums is complete. Let me know if you need any further adjustments.